Topic tracked by 311 Institute
The future of Customer Service
- 8articles
- 2016first covered
- 22 May 2025latest update
- 2linked technologies
What is Customer Service?
What is Customer Service doing to bring the future to life?
Bringing the future to life
How Customer Service is shaping what comes next
Latest developments
What Customer Service did next
Coverage by year
On the 311 Starburst
The technologies Customer Service is working on
Emerging technologies most often reported alongside Customer Service, with when each is expected to reach the mainstream.
Private briefing
What does the future of Customer Service mean for you?
Matthew Griffin and 311 Institute brief boards and leadership teams on what Customer Service is doing next, and what it means for your organisation.
Every article
All 8 articles on Customer Service
- Another AI bot causes a mess after inventing a company policyAI and intelligence
- Air Canada told to honour a customer bereavement policy its AI chatbot inventedAI and intelligence
- This CEO just roasted the workers he fired and replaced with ChatGPTAI and intelligence
- AI could automate and augment all of JPMorgans processes says CEORobotics
- Oto snags millions from SAP and others to help AI understand peoples emotionsAI and intelligence
- In bizarre twist AI gets a job coaching call center staff compassion and empathyAI and intelligence
- Daimler hires Soul Machine’s lifelike Avatar to answer customer queriesRobotics
- Have banks already been disrupted?Opinion
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Also in the Customer Service story
Answers
FAQ
How many articles has 311 Institute published about Customer Service?
311 Institute has published 8 articles about Customer Service since 2016, most recently on 22 May 2025.
Can 311 Institute brief my board on the future of Customer Service?
Yes. Matthew Griffin and 311 Institute run private briefings, workshops and keynotes on what Customer Service is doing next and what it means for your organisation. Use the briefing form on this page and Matthew will reply quickly.
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