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China rolls out its Social Credit Score complete with Orwellian overtones

The technologies to create an Orwellian state surveillance and ratings system already exists, but without the will and resources to pull one together they remained relegated to the pages of fiction, until now

Key takeaways

  • Swiping her son’s half fare student card through the turnstile one Monday afternoon, Chen Li earned herself a $6 fine and a reprimand from a subway station inspector for not paying the adult fare.
  • Chen’s credit score, according to official pronouncements, could affect her daily life, including securing loans, jobs and her son’s school admission.
  • Zhu Shengjun, 28, a high-school teacher, was named on a September red list.
Cite or link to this article

Griffin, M. (2016) 'China rolls out its Social Credit Score complete with Orwellian overtones', 311 Institute, 5 December. Available at: https://www.311institute.com/china-begins-rolling-out-its-nationwide-citizen-ratings-system/ (Accessed: 1 October 2026).

Swiping her son’s half fare student card through the turnstile one Monday afternoon, Chen Li earned herself a $6 fine and a reprimand from a subway station inspector for not paying the adult fare.

A notice on a post nearby suggested more dire consequences. It warned that infractors could be docked points in the city’s “personal credit information system.” A decline in Ms. Chen’s credit score, according to official pronouncements, could affect her daily life, including securing loans, jobs and her son’s school admission.

“I’m sure if it comes up, I can explain,“ Ms. Chen said, saying she picked up the card accidentally, “it was unintentional.”

Although, as many of us know all too well in todays society, you don't always get a chance to explain and set the record straight.

Hangzhou’s local government is piloting what they call a “Social Credit System" (SCS) and the Communist Party has said it wants to roll out nationwide by 2020, a digital reboot of what was once done using paper and ancient social networks.

More than three dozen local governments across China are beginning to compile digital records of social and financial behaviour to rate creditworthiness. A person can incur black marks for infractions such as fare cheating, jaywalking and violating family-planning rules. The effort echoes the dang’an, a system of dossiers the Communist party keeps on urban workers’ behaviour but now it's on a national scale, and as more of our lives are lived online, in the digital realm, it will only become harder to escape the net.

According to interviews with some architects of the system and a review of government documents, in time, Beijing expects to draw on bigger, combined data pools, including a person’s internet activity and much much more. Algorithms would use a range of data to calculate a citizen’s rating, which would then be used to determine all manner of activities, such as who gets loans, or faster treatment at government offices or access to luxury hotels.

The national social-credit system’s aim, according to a slogan repeated in planning documents, is to “allow the trustworthy to roam everywhere under heaven while making it hard for the discredited to take a single step.”

At the moment the pilot data-collecting systems aren’t yet tied together into what Beijing envisions as a sweeping system, which would assign each citizen a rating but they will come, given time.

Zan Aizong, a Hangzhou human-rights activist, sees the system, once it’s fully operational, as an Orwellian exercise to keep closer tabs on a populace already lacking basic liberties such as freedom of speech.

“Tracking everyone that way,” Mr. Zan said, “it’s just like ‘1984.’ ”

And China’s judiciary has already created a blacklisting system that will one day tie into SCS. Zhuang Daohe, a Hangzhou legal scholar, cites the example of a client, part-owner of a travel company, who now can’t buy tickets for planes or high-speed trains because a Hangzhou court put him on a blacklist after he lost a dispute with a landlord.

“This has had a huge impact on the business,” said the client’s wife. “He can’t travel with clients anymore.” Added Mr. Zhuang: “What happens when it punishes the wrong person?”

Another government system blacklists badly behaved tourists.

Research by Yang Wang though, a Syracuse University expert on internet behaviour, has shown Chinese internet users, accustomed to the idea of government snooping, are less concerned with online privacy than their western cousins, the most common word for privacy, yinsi, for example, didn’t appear in popular Chinese dictionaries until the mid-1990s.

In the tree-lined Yangjing neighborhood, subdistrict authorities maintain a database that gives a hint as to what elements of a broader social-credit system might look like. The database collects reports on locals’ behavior from residential committees, said Yuan Jianming, the head of the Yangjing Sincerity Construction Office.

Since mid-2015, the office has published a monthly “red list” of exemplary residents. Zhu Shengjun, 28, a high-school teacher, was named on a September red list. He said he didn’t know why. While he supported efforts to encourage better behavior, he hesitated at the idea of linking that with financial consequences, saying “it seems like too much of a stretch.”

The office also maintains a “gray list” of people behaving badly, throwing garbage out of windows, say, but the office hasn’t decided whether to publicize it, Jianming said.

311 Intelligence

What this means for your organisation

Scores can follow people everywhere.

The pilots record fare cheating, jaywalking and breaches of family-planning rules. A low score could affect loans, jobs and school places. Any organisation that rates people should ask how far a single mark can travel.

Data pools are the real engine.

Beijing expects to combine bigger data sets, including internet activity, and let algorithms set each rating. That ties to the trend of states building national data exchanges. Firms that share data with agencies should know what it may later be used for.

Errors and trust carry real costs.

A Hangzhou businessman was blacklisted after a court dispute and can no longer buy plane or high-speed train tickets. His lawyer asks what happens when the wrong person is punished. Internet freedom has fallen for 15 years in a row, so appeal routes and consent matter more.

Three questions for your next leadership meeting

  1. Which of our decisions about people rely on scores or ratings?
  2. Could a single data error cut someone off from our services?
  3. Do customers know how we collect, combine and reuse their data?

The trends and technologies behind this story

From the 311 Starburst, the 311 Strategic Intelligence Unit’s map of the technologies and trends shaping the next 50 years.

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Analysis by the 311 Strategic Intelligence Unit, from Matthew Griffin’s article and 311 data. First published on Fanatical Futurist.

FAQ

Why does this matter?

The technologies to create an Orwellian state surveillance and ratings system already exists, but without the will and resources to pull one together they remained relegated to the pages of fiction, until now

Matthew Griffin

About the author

Matthew Griffin Founder, President and Futurist, 311 Institute

Matthew Griffin is a multi-award winning Futurist and expert in Disruption and Innovation, Geopolitics, Leadership, and Technology, who NASA have described as a "walking encyclopaedia of the future" and a "futurist Polymath."

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Matthew Griffin is a multi-award winning Futurist and expert in Disruption and Innovation, Geopolitics, Leadership, and Technology, who NASA have described as a "walking encyclopaedia of the future" and a "futurist Polymath." 17-time best selling author of the "Codex of the Future" series, Matthew is the Founder, President and Futurist of the 311 Institute, a global Futures and Deep Futures advisory firm working with royal households, world leaders, G7, G20, and G77 governments, NGOs, and multi-national mid and mega cap firms to help them explore, shape, and lead the next 50 years of business and society.

An award-winning YouTube creator with over a million followers, with an unrivalled global reach and impact, Matthew is a highly sought-after international keynote speaker, lecturer, and mentor who collaborates with global leaders through the United Nations Alliance of Civilizations (UNAOC) and United Nations General Assembly (UNGA) to shape pivotal initiatives such as the UN’s AI for Humanity program, the United Nations Conference of the Parties (UN COP), and the World Economic Forum in Davos.

As the former Global Head of Cloud, National Security, and Enterprise Sales for companies including Atos, Dell-EMC, and IBM, Matthew has a proven track record of building multi-billion dollar business units and turning failing divisions into market leaders. His ability to identify, analyse, and communicate the implications of hundreds of emerging technologies and trends is unparalleled, and his insights are trusted by many of the world’s most respected organisations, including ABB, Accenture, Adidas, AON, ARM, BCG, Centrica, Citi, Coca-Cola, Dentons, Deloitte, Dow Jones, EY, Google, KPMG, Lego, Legal & General, LinkedIn, Microsoft, PepsiCo, Qualcomm, RWE, Samsung, Siemens AG and Siemens Energy, T-Mobile, UBS, VISA, Walmart, Workday, Worldpay and many others.

Regularly featured in the global media including the AP, BBC, Bloomberg, CNBC, Discovery, Forbes, Khaleej Times, Telegraph, TIME, ViacomCBS, WIRED, and the WSJ, Matthews mission is to help organisations create a fair and sustainable future whose benefits are shared by everyone irrespective of their ability, background, or circumstances.

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Source: first published by the 311 Institute on 5 December 2016. Cite as: Griffin, M. (2016). China rolls out its Social Credit Score complete with Orwellian overtones. 311 Institute. https://www.311institute.com/china-begins-rolling-out-its-nationwide-citizen-ratings-system/

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