Customer Experience

WHY THIS MATTERS IN BRIEF How much time do you spend reading all those reviews? Well, now AI can summarise them all for you.  …

WHY THIS MATTERS IN BRIEF Many in the payments industry believe that what makes their cards unique and relevant is the rewards they offer, so…

WHY THIS MATTERS IN BRIEF While AI’s that can listen to your voice and understand your intonation and emotions has its benefits as we see…

WHY THIS MATTERS IN BRIEF AI is increasingly able to automate more cognitive work, and fast food workers are in the firing line.   Love…

WHY THIS MATTERS IN BRIEF The future of CX is personalised, real time, and convenient, obviously, but what happens when Creative Machines can make you…

WHY THIS MATTERS IN BRIEF New sci-fi like technologies are changing the customer experience like never before, and there’s plenty still to come.   Love…

WHY THIS MATTERS IN BRIEF The future of personalisation is intertwined with the future of privacy, and as we head towards an Algorithmic Society I…