Walmart chases Amazon Go, will start trialling cashierless stores
The retail wars are hotting up and innovation is still many retailers weapon of choice, but as Walmart steps up the pressure on Amazon hopefully customers should be the winners.
Cite or link to this article
Griffin, M. (2017) 'Walmart chases Amazon Go, will start trialling cashierless stores', 311 Institute, 6 March. Available at: https://www.311institute.com/walmart-chases-amazon-go-will-start-trialling-cashierless-stores/ (Accessed: 1 October 2026).
Following in the footsteps of its arch rival Amazon, Walmart has announced that it is testing technology that will allow customers to skip the checkout lines and pay for purchases using their smartphones.
The so-called "Scan and go" technology, which has been trialled around the world in multiple forms before without much success, sounds similar though to Amazon’s latest Amazon Go concept which it unveiled in December.
Walmart spokesmen have said that shoppers will be able to use an app to add products to a digital shopping cart, then walk out of the building with their purchases without waiting in a checkout line, and that all payments will managed through the app.
Walmart also announced it’s testing new checkout capabilities and launching a series of app updates in March, with a full roll out in the fall, that will help customers speed up their trips to the pharmacy and money services departments.
Using the new app customers will, for example, be able to refill prescriptions and skip the line when they arrive at the store to pick them up, and there will be a new "express" line at the pharmacy where customers can scan a code on their app that notifies pharmacy staff of their arrival. Then a worker will deliver their prescription to them.
Meanwhile the money services update will let customers fill out forms that they previously had to fill out in store, online, and again, like at the pharmacy, there will be an "express" lane for customers who have already filled out the paperwork so Walmart employees can quickly complete their transactions using a code on their phones.
Walmart is also going after Amazon online. The retailer just rolled out free two-day shipping on 2 million items for orders that are more than $35 to all its customers but unlike Amazon customers don’t need to enrol or become members, and some speculate that this is what’s prompted Amazon to drop their own free delivery threshold from $49 to $35.
Either way, as these two big retailers duke it out it’s more than likely we’ll see more tit for tat measures, more innovation, and more copying. And as for what happens to Walmart's cashiers who'd have to work for a million years to earn the same amount of money Walmart's heirs make in a year? Well, you know how that ends.
What this means for your organisation
Queues are the enemy.
Shoppers value speed above almost everything. Removing checkouts removes a key frustration.
Apps become the store.
Phones handle carts, payments and pick ups. The app is now part of the shop floor.
Staff roles shift.
Fewer tills mean staff can serve and advise instead. Training must follow.
Three questions for your next leadership meeting
- Where do queues frustrate our customers most?
- Could our app handle checkout and pick ups?
- How would staff roles change without tills?
The trends and technologies behind this story
From the 311 Starburst, the 311 Strategic Intelligence Unit’s map of the technologies and trends shaping the next 50 years.
Analysis by the 311 Strategic Intelligence Unit, from Matthew Griffin’s article and 311 data. First published on Fanatical Futurist.
FAQ
Why does this matter?
The retail wars are hotting up and innovation is still many retailers weapon of choice, but as Walmart steps up the pressure on Amazon hopefully customers should be the winners.

About the author
Matthew Griffin Founder, President and Futurist, 311 Institute
Matthew Griffin is a multi-award winning Futurist and expert in Disruption and Innovation, Geopolitics, Leadership, and Technology, who NASA have described as a "walking encyclopaedia of the future" and a "futurist Polymath."
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Matthew Griffin is a multi-award winning Futurist and expert in Disruption and Innovation, Geopolitics, Leadership, and Technology, who NASA have described as a "walking encyclopaedia of the future" and a "futurist Polymath." 17-time best selling author of the "Codex of the Future" series, Matthew is the Founder, President and Futurist of the 311 Institute, a global Futures and Deep Futures advisory firm working with royal households, world leaders, G7, G20, and G77 governments, NGOs, and multi-national mid and mega cap firms to help them explore, shape, and lead the next 50 years of business and society.
An award-winning YouTube creator with over a million followers, with an unrivalled global reach and impact, Matthew is a highly sought-after international keynote speaker, lecturer, and mentor who collaborates with global leaders through the United Nations Alliance of Civilizations (UNAOC) and United Nations General Assembly (UNGA) to shape pivotal initiatives such as the UN’s AI for Humanity program, the United Nations Conference of the Parties (UN COP), and the World Economic Forum in Davos.
As the former Global Head of Cloud, National Security, and Enterprise Sales for companies including Atos, Dell-EMC, and IBM, Matthew has a proven track record of building multi-billion dollar business units and turning failing divisions into market leaders. His ability to identify, analyse, and communicate the implications of hundreds of emerging technologies and trends is unparalleled, and his insights are trusted by many of the world’s most respected organisations, including ABB, Accenture, Adidas, AON, ARM, BCG, Centrica, Citi, Coca-Cola, Dentons, Deloitte, Dow Jones, EY, Google, KPMG, Lego, Legal & General, LinkedIn, Microsoft, PepsiCo, Qualcomm, RWE, Samsung, Siemens AG and Siemens Energy, T-Mobile, UBS, VISA, Walmart, Workday, Worldpay and many others.
Regularly featured in the global media including the AP, BBC, Bloomberg, CNBC, Discovery, Forbes, Khaleej Times, Telegraph, TIME, ViacomCBS, WIRED, and the WSJ, Matthews mission is to help organisations create a fair and sustainable future whose benefits are shared by everyone irrespective of their ability, background, or circumstances.
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Source: first published by the 311 Institute on 6 March 2017. Cite as: Griffin, M. (2017). Walmart chases Amazon Go, will start trialling cashierless stores. 311 Institute. https://www.311institute.com/walmart-chases-amazon-go-will-start-trialling-cashierless-stores/
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