Discover, the company behind the Discover card, invited Matthew to keynote its annual global partner summit in Valencia, Spain, and asked him to present the Future of Work. Its global payments network supports more than 55 million merchants and enables over $500 billion of payments a year.
With more than 57 million card holders, $13 billion in revenues and over 17,000 employees worldwide, Discover is one of the most recognised payment providers in the world. Matthew found an even more telling figure: 87% of its employees rate it a great place to work, and it was easy to see why.
"The trends ahead will change how we work, where we work, and who and what we work with."Matthew Griffin, Valencia, January 2023
He opened with the forces accelerating the world's rate of change, then walked the audience through future company business models and the trends that will change how we work, where we work, and who and what we work with, using examples throughout.
The session ranged from machines as colleagues and co-workers to the democratisation of skills and the rise of tele-operations. Matthew also set out the differences between automated, autonomous and augmented work programmes, and how each can benefit everyone, before the conversation continued in a Q&A off camera.
