Claims Adjusters, Examiners, and Investigators
Machines can already do 51% of this job's tasks. By 2035 that rises to 77%. Most of the work is changing now.
Share of the work machines can do
Worldwide baseline, 2026 to 2050
Claims Adjusters, Examiners, and Investigators in 2026: the short answer
- Today: machines can do 51% of this job's tasks, and AI use is already seen in 8% of them.
- Forecast: machines can already do half of its tasks, and 77% by 2035, according to the 311 Strategic Intelligence Unit.
- Size: 324,230 people do this job in the United States, on a median pay of $78,000 a year.
- Contact with people: it scores 76% for contact with people.
- Also called: Claims Adjuster, Claims Analyst, Claims Examiner, Claims Representative.
Updated by the 311 Strategic Intelligence Unit. These are worldwide baseline figures; the Workforce Starburst shows them for your country. Go deeper: How ready am I? or an executive briefing.
How the work changes, task by task
The tasks that take up most of the day, with the share of each that machines can do in 2026 (dark) and 2035 (pink). Worldwide baseline.
| Task | Share of the day | Machines can do | 2026 to 2035 |
|---|---|---|---|
| Examine claims forms and other records to determine insurance coverage | 9% | 85% to 97% | |
| Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio | 9% | 32% to 58% | |
| Analyze information gathered by investigation and report findings and recommendations | 8% | 62% to 90% | |
| Pay and process claims within designated authority level | 6% | 65% to 92% | |
| Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures | 6% | 70% to 95% | |
| Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability | 6% | 25% to 50% | |
| Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review | 6% | 55% to 85% | |
| Enter claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation | 6% | 70% to 95% |
The skills this job runs on
The skills claims adjusters, examiners, and investigators use most, most used first.
Safer jobs nearby
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Questions
When will machines do half of the tasks of Claims Adjusters, Examiners, and Investigators?
Machines can already do half of its tasks. That is the worldwide baseline from the 311 Workforce Starburst, before adjusting for country.
Will AI take the job of claims adjusters, examiners, and investigators?
Machines can do 51% of the tasks of claims adjusters, examiners, and investigators today and 77% by 2035. Most of the routine work moves to machines, and the people in the job move to oversight, judgement and client work.
Sources and citing
Tasks and their share of the day: O*NET 31.0, occupation 13-1031.00 (US Department of Labor, CC BY 4.0). Pay and jobs: US Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. AI use today: Anthropic Economic Index (CC BY). Scoring and forecast: the 311 Strategic Intelligence Unit; after 2035 the figures extend each trend, with lower confidence. Foresight, not advice.
Cite as: 311 Institute (2026). Claims Adjusters, Examiners, and Investigators: the outlook to 2050. 311 Workforce Starburst. https://www.311institute.com/jobs/claims-adjusters-examiners-and-investigators/