Insurance Claims and Policy Processing Clerks
Machines can already do 60% of this job's tasks. By 2035 that rises to 86%. Most of the work is changing now.
Share of the work machines can do
Worldwide baseline, 2026 to 2050
Insurance Claims and Policy Processing Clerks in 2026: the short answer
- Today: machines can do 60% of this job's tasks, and AI use is already seen in 15% of them.
- Forecast: machines can already do half of its tasks, and 86% by 2035, according to the 311 Strategic Intelligence Unit.
- Size: 214,260 people do this job in the United States, on a median pay of $49,230 a year.
- Contact with people: it scores 67% for contact with people.
- Also called: Claims Adjudicator, Claims Analyst, Claims Clerk, Claims Customer Service Representative (Claims CSR).
Updated by the 311 Strategic Intelligence Unit. These are worldwide baseline figures; the Workforce Starburst shows them for your country. Go deeper: How ready am I? or an executive briefing.
How the work changes, task by task
The tasks that take up most of the day, with the share of each that machines can do in 2026 (dark) and 2035 (pink). Worldwide baseline.
| Task | Share of the day | Machines can do | 2026 to 2035 |
|---|---|---|---|
| Process and record new insurance policies and claims | 8% | 85% to 97% | |
| Prepare insurance claim forms or related documents, and review them for completeness | 7% | 70% to 95% | |
| Enter insurance- and claims-related information into database systems | 7% | 65% to 92% | |
| Contact insured or other involved persons to obtain missing information | 6% | 35% to 65% | |
| Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data | 6% | 65% to 92% | |
| Correspond with insured or agent to obtain information or to inform them of account status or changes | 6% | 35% to 65% | |
| Review and verify data, such as age, name, address, and principal sum and value of property, on insurance applications and policies | 6% | 70% to 95% | |
| Interview clients and take their calls to provide customer service and obtain information on claims | 6% | 45% to 75% |
The skills this job runs on
The skills insurance claims and policy processing clerks use most, most used first.
Safer jobs nearby
Jobs with a similar skill shape where machines can do less of the work by 2035.
- Office Clerks, General75% of tasks by 2035 · US median $45,010
- Title Examiners, Abstractors, and Searchers72% of tasks by 2035 · US median $58,650
- Human Resources Assistants, Except Payroll and Timekeeping84% of tasks by 2035 · US median $50,610
- Telephone Operators70% of tasks by 2035 · US median $41,740
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Questions
When will machines do half of the tasks of Insurance Claims and Policy Processing Clerks?
Machines can already do half of its tasks. That is the worldwide baseline from the 311 Workforce Starburst, before adjusting for country.
Will AI take the job of insurance claims and policy processing clerks?
Machines can do 60% of the tasks of insurance claims and policy processing clerks today and 86% by 2035. Most of the routine work moves to machines, and the people in the job move to oversight, judgement and client work.
Sources and citing
Tasks and their share of the day: O*NET 31.0, occupation 43-9041.00 (US Department of Labor, CC BY 4.0). Pay and jobs: US Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. AI use today: Anthropic Economic Index (CC BY). Scoring and forecast: the 311 Strategic Intelligence Unit; after 2035 the figures extend each trend, with lower confidence. Foresight, not advice.
Cite as: 311 Institute (2026). Insurance Claims and Policy Processing Clerks: the outlook to 2050. 311 Workforce Starburst. https://www.311institute.com/jobs/insurance-claims-and-policy-processing-clerks/