New Accounts Clerks
Machines can already do 44% of this job's tasks. By 2035 that rises to 75%. The job changes before it disappears.
Share of the work machines can do
Worldwide baseline, 2026 to 2050
New Accounts Clerks in 2026: the short answer
- Today: machines can do 44% of this job's tasks, and AI use is already seen in 0% of them.
- Forecast: machines can do half of its tasks by 2029, and 75% by 2035, according to the 311 Strategic Intelligence Unit.
- Size: 36,860 people do this job in the United States, on a median pay of $47,670 a year.
- Contact with people: it scores 87% for contact with people.
- Also called: Banking Services Representative, Customer Service Specialist, Financial Service Representative, Financial Services Representative.
Updated by the 311 Strategic Intelligence Unit. These are worldwide baseline figures; the Workforce Starburst shows them for your country. Go deeper: How ready am I? or an executive briefing.
How the work changes, task by task
The tasks that take up most of the day, with the share of each that machines can do in 2026 (dark) and 2035 (pink). Worldwide baseline.
| Task | Share of the day | Machines can do | 2026 to 2035 |
|---|---|---|---|
| Compile information about new accounts, enter account information into computers, and file related forms or other documents | 18% | 67% to 93% | |
| Perform teller duties as required | 16% | 30% to 75% | |
| Answer customers' questions and explain available services, such as deposit accounts, bonds, and securities | 13% | 40% to 68% | |
| Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes | 13% | 55% to 85% | |
| Collect and record customer deposits and fees and issue receipts, using computers | 8% | 30% to 75% | |
| Inform customers of procedures for applying for services, such as ATM cards, direct deposit of checks, and certificates of deposit | 8% | 40% to 68% | |
| Investigate and correct errors upon customers' request, according to customer and bank records | 7% | 20% to 40% | |
| Refer customers to appropriate bank personnel to meet their financial needs | 4% | 10% to 32% |
The skills this job runs on
The skills new accounts clerks use most, most used first.
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Questions
When will machines do half of the tasks of New Accounts Clerks?
Machines can do half of its tasks by 2029. That is the worldwide baseline from the 311 Workforce Starburst, before adjusting for country.
Will AI take the job of new accounts clerks?
Machines can do 44% of the tasks of new accounts clerks today and 75% by 2035. Most of the routine work moves to machines, and the people in the job move to oversight, judgement and client work.
Sources and citing
Tasks and their share of the day: O*NET 31.0, occupation 43-4141.00 (US Department of Labor, CC BY 4.0). Pay and jobs: US Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. AI use today: Anthropic Economic Index (CC BY). Scoring and forecast: the 311 Strategic Intelligence Unit; after 2035 the figures extend each trend, with lower confidence. Foresight, not advice.
Cite as: 311 Institute (2026). New Accounts Clerks: the outlook to 2050. 311 Workforce Starburst. https://www.311institute.com/jobs/new-accounts-clerks/