Concierges
Machines can already do 39% of this job's tasks. By 2035 that rises to 62%. The job changes before it disappears.
Share of the work machines can do
Worldwide baseline, 2026 to 2050
Concierges in 2026: the short answer
- Today: machines can do 39% of this job's tasks, and AI use is already seen in 19% of them.
- Forecast: machines can do half of its tasks by 2031, and 62% by 2035, according to the 311 Strategic Intelligence Unit.
- Size: 49,240 people do this job in the United States, on a median pay of $38,950 a year.
- Contact with people: it scores 84% for contact with people.
- Also called: Activities Concierge, Chef Concierge, Club Concierge, Concierge.
Updated by the 311 Strategic Intelligence Unit. These are worldwide baseline figures; the Workforce Starburst shows them for your country. Go deeper: How ready am I? or an executive briefing.
How the work changes, task by task
The tasks that take up most of the day, with the share of each that machines can do in 2026 (dark) and 2035 (pink). Worldwide baseline.
| Task | Share of the day | Machines can do | 2026 to 2035 |
|---|---|---|---|
| Provide information about local features, such as shopping, dining, nightlife, or recreational destinations | 16% | 82% to 87% | |
| Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events | 16% | 10% to 32% | |
| Provide directions to guests | 11% | 35% to 58% | |
| Receive, store, or deliver luggage or mail | 8% | 20% to 60% | |
| Make travel arrangements for sightseeing or other tours | 7% | 85% to 87% | |
| Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests | 6% | 22% to 45% | |
| Perform office duties on a temporary basis when needed | 5% | 65% to 92% | |
| Provide business services for guests, such as sending or receiving faxes or shipping packages | 5% | 20% to 60% |
The skills this job runs on
The skills concierges use most, most used first.
Safer jobs nearby
Jobs with a similar skill shape where machines can do less of the work by 2035.
- Patient Representatives49% of tasks by 2035 · US median $50,290
- Social and Human Service Assistants52% of tasks by 2035 · US median $45,930
- Substitute Teachers, Short-Term51% of tasks by 2035 · US median $41,670
- Special Education Teachers, Preschool45% of tasks by 2035 · US median $64,830
What should you do about it?
Open this job in the Workforce Starburst to see it for your country, then use these to act on it.
Watch This Job
Get told when the outlook for this job changes.
Free planSkills to learn next
The skills that make this job, or the next one, last longer.
In the StarburstCheck your readiness
Ten quick questions on how ready you are.
FreeAsk Vantage
Ask what this job means for you and get a sourced answer.
Free to askFutures Academy courses
Courses matched to your gaps.
Coming soonPay trend
Where pay for this job is heading.
Coming soonTeam plan
Every role in your team, side by side, with a plan for each.
Pro and CorporateShared workspace
Work through it with your team, with notes and decisions kept.
Pro and Corporate
Questions
When will machines do half of the tasks of Concierges?
Machines can do half of its tasks by 2031. That is the worldwide baseline from the 311 Workforce Starburst, before adjusting for country.
Will AI take the job of concierges?
Machines can do 39% of the tasks of concierges today and 62% by 2035. The job changes before it disappears: the routine tasks move first.
Sources and citing
Tasks and their share of the day: O*NET 31.0, occupation 39-6012.00 (US Department of Labor, CC BY 4.0). Pay and jobs: US Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. AI use today: Anthropic Economic Index (CC BY). Scoring and forecast: the 311 Strategic Intelligence Unit; after 2035 the figures extend each trend, with lower confidence. Foresight, not advice.
Cite as: 311 Institute (2026). Concierges: the outlook to 2050. 311 Workforce Starburst. https://www.311institute.com/jobs/concierges/