First-Line Supervisors of Gambling Services Workers
Machines can already do 32% of this job's tasks. By 2035 that rises to 64%. The job changes before it disappears.
Share of the work machines can do
Worldwide baseline, 2026 to 2050
First-Line Supervisors of Gambling Services Workers in 2026: the short answer
- Today: machines can do 32% of this job's tasks, and AI use is already seen in 0% of them.
- Forecast: machines can do half of its tasks by 2031, and 64% by 2035, according to the 311 Strategic Intelligence Unit.
- Size: 26,010 people do this job in the United States, on a median pay of $63,820 a year.
- Contact with people: it scores 91% for contact with people.
- Also called: Casino Manager, Casino Shift Manager (CSM), Floor Supervisor, Pit Boss.
Updated by the 311 Strategic Intelligence Unit. These are worldwide baseline figures; the Workforce Starburst shows them for your country. Go deeper: How ready am I? or an executive briefing.
How the work changes, task by task
The tasks that take up most of the day, with the share of each that machines can do in 2026 (dark) and 2035 (pink). Worldwide baseline.
| Task | Share of the day | Machines can do | 2026 to 2035 |
|---|---|---|---|
| Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service | 24% | 40% to 80% | |
| Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating | 7% | 32% to 68% | |
| Perform paperwork required for monetary transactions | 6% | 70% to 95% | |
| Respond to and resolve patrons' complaints | 5% | 20% to 40% | |
| Greet customers and ask about the quality of service they are receiving | 5% | 10% to 32% | |
| Monitor stations and games and move dealers from game to game to ensure adequate staffing | 5% | 30% to 62% | |
| Train, supervise, schedule, and evaluate workers | 5% | 21% to 44% | |
| Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams | 4% | 3% to 30% |
The skills this job runs on
The skills first-line supervisors of gambling services workers use most, most used first.
Safer jobs nearby
Jobs with a similar skill shape where machines can do less of the work by 2035.
- First-Line Supervisors of Retail Sales Workers62% of tasks by 2035 · US median $48,520
- Chief Revenue Officers56% of tasks by 2035
- Lodging Managers63% of tasks by 2035 · US median $69,250
- Chief Human Resources Officers57% of tasks by 2035
What should you do about it?
Open this job in the Workforce Starburst to see it for your country, then use these to act on it.
Watch This Job
Get told when the outlook for this job changes.
Free planSkills to learn next
The skills that make this job, or the next one, last longer.
In the StarburstCheck your readiness
Ten quick questions on how ready you are.
FreeAsk Vantage
Ask what this job means for you and get a sourced answer.
Free to askFutures Academy courses
Courses matched to your gaps.
Coming soonPay trend
Where pay for this job is heading.
Coming soonTeam plan
Every role in your team, side by side, with a plan for each.
Pro and CorporateShared workspace
Work through it with your team, with notes and decisions kept.
Pro and Corporate
Questions
When will machines do half of the tasks of First-Line Supervisors of Gambling Services Workers?
Machines can do half of its tasks by 2031. That is the worldwide baseline from the 311 Workforce Starburst, before adjusting for country.
Will AI take the job of first-line supervisors of gambling services workers?
Machines can do 32% of the tasks of first-line supervisors of gambling services workers today and 64% by 2035. The job changes before it disappears: the routine tasks move first.
Sources and citing
Tasks and their share of the day: O*NET 31.0, occupation 39-1013.00 (US Department of Labor, CC BY 4.0). Pay and jobs: US Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. AI use today: Anthropic Economic Index (CC BY). Scoring and forecast: the 311 Strategic Intelligence Unit; after 2035 the figures extend each trend, with lower confidence. Foresight, not advice.
Cite as: 311 Institute (2026). First-Line Supervisors of Gambling Services Workers: the outlook to 2050. 311 Workforce Starburst. https://www.311institute.com/jobs/first-line-supervisors-of-gambling-services-workers/