First-Line Supervisors of Office and Administrative Support Workers
Machines can already do 41% of this job's tasks. By 2035 that rises to 61%. The job changes before it disappears.
Share of the work machines can do
Worldwide baseline, 2026 to 2050
First-Line Supervisors of Office and Administrative Support Workers in 2026: the short answer
- Today: machines can do 41% of this job's tasks, and AI use is already seen in 19% of them.
- Forecast: machines can do half of its tasks by 2030, and 61% by 2035, according to the 311 Strategic Intelligence Unit.
- Size: 1,436,680 people do this job in the United States, on a median pay of $69,500 a year.
- Contact with people: it scores 78% for contact with people.
- Also called: Accounting Manager, Accounts Payable Supervisor, Accounts Receivable Manager, Administrative Supervisor.
Updated by the 311 Strategic Intelligence Unit. These are worldwide baseline figures; the Workforce Starburst shows them for your country. Go deeper: How ready am I? or an executive briefing.
How the work changes, task by task
The tasks that take up most of the day, with the share of each that machines can do in 2026 (dark) and 2035 (pink). Worldwide baseline.
| Task | Share of the day | Machines can do | 2026 to 2035 |
|---|---|---|---|
| Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems | 18% | 10% to 27% | |
| Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes | 8% | 69% to 80% | |
| Resolve customer complaints or answer customers' questions regarding policies and procedures | 7% | 84% to 87% | |
| Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance | 7% | 50% to 85% | |
| Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work | 7% | 65% to 92% | |
| Coordinate activities with other supervisory personnel or with other work units or departments | 6% | 10% to 27% | |
| Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff | 5% | 25% to 50% | |
| Train or instruct employees in job duties or company policies or arrange for training to be provided | 5% | 25% to 50% |
The skills this job runs on
The skills first-line supervisors of office and administrative support workers use most, most used first.
Safer jobs nearby
Jobs with a similar skill shape where machines can do less of the work by 2035.
- First-Line Supervisors of Personal Service Workers56% of tasks by 2035 · US median $48,590
- Special Education Teachers, Elementary School52% of tasks by 2035
- Career/Technical Education Teachers, Middle School42% of tasks by 2035 · US median $65,030
- First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services56% of tasks by 2035 · US median $48,560
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Questions
When will machines do half of the tasks of First-Line Supervisors of Office and Administrative Support Workers?
Machines can do half of its tasks by 2030. That is the worldwide baseline from the 311 Workforce Starburst, before adjusting for country.
Will AI take the job of first-line supervisors of office and administrative support workers?
Machines can do 41% of the tasks of first-line supervisors of office and administrative support workers today and 61% by 2035. The job changes before it disappears: the routine tasks move first.
Sources and citing
Tasks and their share of the day: O*NET 31.0, occupation 43-1011.00 (US Department of Labor, CC BY 4.0). Pay and jobs: US Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. AI use today: Anthropic Economic Index (CC BY). Scoring and forecast: the 311 Strategic Intelligence Unit; after 2035 the figures extend each trend, with lower confidence. Foresight, not advice.
Cite as: 311 Institute (2026). First-Line Supervisors of Office and Administrative Support Workers: the outlook to 2050. 311 Workforce Starburst. https://www.311institute.com/jobs/first-line-supervisors-of-office-and-administrative-support-workers/