Interviewers, Except Eligibility and Loan
Machines can already do 59% of this job's tasks. By 2035 that rises to 80%. Most of the work is changing now.
Share of the work machines can do
Worldwide baseline, 2026 to 2050
Interviewers, Except Eligibility and Loan in 2026: the short answer
- Today: machines can do 59% of this job's tasks, and AI use is already seen in 39% of them.
- Forecast: machines can already do half of its tasks, and 80% by 2035, according to the 311 Strategic Intelligence Unit.
- Size: 148,060 people do this job in the United States, on a median pay of $45,920 a year.
- Contact with people: it scores 89% for contact with people.
- Also called: Admissions Clerk, Admissions Representative, Admitting Representative, Data Collection Assistant.
Updated by the 311 Strategic Intelligence Unit. These are worldwide baseline figures; the Workforce Starburst shows them for your country. Go deeper: How ready am I? or an executive briefing.
How the work changes, task by task
The tasks that take up most of the day, with the share of each that machines can do in 2026 (dark) and 2035 (pink). Worldwide baseline.
| Task | Share of the day | Machines can do | 2026 to 2035 |
|---|---|---|---|
| Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency | 22% | 85% to 97% | |
| Compile, record, and code results or data from interview or survey, using computer or specified form | 12% | 85% to 97% | |
| Assist individuals in filling out applications or questionnaires | 9% | 10% to 32% | |
| Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options | 7% | 40% to 62% | |
| Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments | 7% | 50% to 85% | |
| Review data obtained from interview for completeness and accuracy | 7% | 70% to 95% | |
| Perform patient services, such as answering the telephone or assisting patients with financial or medical questions | 7% | 35% to 58% | |
| Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person | 7% | 55% to 85% |
The skills this job runs on
The skills interviewers, except eligibility and loan use most, most used first.
Safer jobs nearby
Jobs with a similar skill shape where machines can do less of the work by 2035.
- Hotel, Motel, and Resort Desk Clerks69% of tasks by 2035 · US median $35,070
- Switchboard Operators, Including Answering Service78% of tasks by 2035 · US median $38,630
- Claims Adjusters, Examiners, and Investigators77% of tasks by 2035 · US median $78,000
- Telephone Operators70% of tasks by 2035 · US median $41,740
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Questions
When will machines do half of the tasks of Interviewers, Except Eligibility and Loan?
Machines can already do half of its tasks. That is the worldwide baseline from the 311 Workforce Starburst, before adjusting for country.
Will AI take the job of interviewers, except eligibility and loan?
Machines can do 59% of the tasks of interviewers, except eligibility and loan today and 80% by 2035. Most of the routine work moves to machines, and the people in the job move to oversight, judgement and client work.
Sources and citing
Tasks and their share of the day: O*NET 31.0, occupation 43-4111.00 (US Department of Labor, CC BY 4.0). Pay and jobs: US Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. AI use today: Anthropic Economic Index (CC BY). Scoring and forecast: the 311 Strategic Intelligence Unit; after 2035 the figures extend each trend, with lower confidence. Foresight, not advice.
Cite as: 311 Institute (2026). Interviewers, Except Eligibility and Loan: the outlook to 2050. 311 Workforce Starburst. https://www.311institute.com/jobs/interviewers-except-eligibility-and-loan/