Amazon CEO Jeff Bezos has kept the same message to Wall Street for 22 years
In a time when most companies focus on the short term at the expense of the long term Bezos' focus on the future shows what you can accomplish if you shun the status quo.
Key takeaways
- Shipping costs accelerated 36%, the highest in five quarters, to $8.1 billion, after the company spent more than the projected $800 million to make one day delivery the standard for Prime members.
- Amazon shares fell close to 2% on Friday following the disappointing earnings number.
- Marketing costs rose 48% to $4.3 billion, as Amazon spent more on promoting its products and hiring salespeople, primarily for its AWS cloud unit.
Cite or link to this article
Griffin, M. (2021) 'Amazon CEO Jeff Bezos has kept the same message to Wall Street for 22 years', 311 Institute, 30 June. Available at: https://www.311institute.com/amazon-ceo-jeff-bezos-has-kept-the-same-message-to-wall-street-for-22-years/ (Accessed: 1 October 2026).
WHY THIS MATTER IN BRIEF
In a time when most companies focus on the short term at the expense of the long term Bezos' focus on the future shows what you can accomplish if you shun the status quo.
Increasingly CEO’s around the world are waking up to the idea that the world is changing faster than ever before, that disruption is everywhere, and that they have to focus on the long term picture as well the short term. That’s why a couple of years ago 181 of the Fortune 250 CEO’s signed on to end the concept of Shareholder Primacy, the policy put in place in the 1990’s that puts shareholders interests above all else.
Jeff Bezos, who believes avidly in investing in the future almost at the expense of the short term, was one of those signatories, and needless to say he’s gone through a lot of changes since Amazon’s IPO in 1997, most notably in his appearance and level of wealth. But there’s one thing that’s remained constant, his relentless focus on the future.
That approach, which Bezos touted in his first letter to investors 22 years ago, was made abundantly clear again recently in Amazon’s earnings report. Amazon beat Wall Street estimates again on revenue but missed on profit, mostly because of increased capital spending across the board, a pattern that’s continuing.
“The investment will be stepping up this year again,” Amazon CFO Brian Olsavsky said during the earnings call on Thursday.
Shipping costs accelerated 36%, the highest in five quarters, to $8.1 billion, after the company spent more than the projected $800 million to make one day delivery the standard for Prime members. In other words, Amazon is cutting into its profit margin today so it can send more things faster and, if the thesis works, lure even more consumers into Prime.
Amazon shares fell close to 2% on Friday following the disappointing earnings number. But the stock is still up over 150% this year, and at the time of writing Amazon remains the world’s third most valuable publicly traded company, behind only Apple and Microsoft who just hit a $2 Trillion valuation.
Here’s what Bezos wrote in his 1997 shareholder letter, shortly after the company’s IPO, which has been included in every annual letter as a reminder of what’s important:
“We will continue to make investment decisions in light of long-term market leadership considerations rather than short-term profitability considerations or short-term Wall Street reactions,” Bezos wrote in the letter at the time.
It quickly became a familiar theme.
In 2000, during the midst of the dot-com crash, Bezos wrote that he would like to “draw your attention to the section entitled ‘It’s All About the Long Term,’” referring to the 1997 letter. The following year, as the market collapse endured and Amazon incurred another huge loss, Bezos wrote, “if we do our jobs right, today’s customers will buy more tomorrow.” And in 2012, after the company recorded its biggest loss in over a decade, Bezos reiterated his view, writing: “Take a long-term view, and the interests of customers and shareholders align.”
Amazon is a far different company today than it was 22 years ago, when the business was all about selling books via the internet. Then it became about selling everything a consumer would want online. And along the way, Amazon pioneered the cloud infrastructure market, built a large online ad business and took the lead in voice assistants. It also started generating actual earnings, producing record profit last year and giving the company that much more cash to plunge back into its core retail operation.
“The bottom line is that Amazon, as usual, is investing in long-term growth opportunities,” Macquarie Capital’s Ben Schachter, who recommends buying Amazon shares, wrote in a note Friday. “While it will lower margins, we think the increased top-line impact and, perhaps more importantly, the widening of the competitive moat is worth it.”
During the second quarter, Amazon saw significant increases in two major expense categories: marketing and shipping. Marketing costs rose 48% to $4.3 billion, as Amazon spent more on promoting its products and hiring salespeople, primarily for its AWS cloud unit. Shipping costs were tied to investments in expanding one-day delivery.
In addition to reporting underwhelming earnings, Amazon’s third-quarter operating income guidance came in far below estimates. But revenue growth bounced back to 20% in the second quarter, after growth the prior period was the slowest in four years. Every major segment in its e-commerce business accelerated, including first-party online sales, which grew the fastest in two years.
While investors remain cautious of the elevated spending, their reaction was largely muted, giving the company another pass on its thin margins. None of the analysts tracked by FactSet felt compelled to lower their rating after the announcement, and all 45 who have recommendations still call the stock a buy.
“We would be buyers of any weakness as long as top line trends remain intact,” Evercore’s Lee Horowitz wrote in a note Friday.
What this means for your organisation
Consistency is the strategy.
The same message to investors for 22 years makes the approach credible. Markets tolerate margin sacrifice when the story does not change.
Spending is deliberate.
Shipping costs rose 36% to $8.1 billion to make faster delivery standard. That is a chosen cost to secure position, not a cost overrun.
Shareholder primacy is receding.
Many large company leaders have signed away the policy of putting shareholders above all else. Boards now have more room to argue for the long term.
Three questions for your next leadership meeting
- What horizon do we actually manage to?
- Which margin could we sacrifice to secure position?
- Does our story to investors stay consistent?
The trends and technologies behind this story
From the 311 Starburst, the 311 Strategic Intelligence Unit’s map of the technologies and trends shaping the next 50 years.
Analysis by the 311 Strategic Intelligence Unit, from Matthew Griffin’s article and 311 data. First published on Fanatical Futurist.
FAQ
Why does this matter?
In a time when most companies focus on the short term at the expense of the long term Bezos' focus on the future shows what you can accomplish if you shun the status quo.

About the author
Matthew Griffin Founder, President and Futurist, 311 Institute
Matthew Griffin is a multi-award winning Futurist and expert in Disruption and Innovation, Geopolitics, Leadership, and Technology, who NASA have described as a "walking encyclopaedia of the future" and a "futurist Polymath."
Read full bio
Matthew Griffin is a multi-award winning Futurist and expert in Disruption and Innovation, Geopolitics, Leadership, and Technology, who NASA have described as a "walking encyclopaedia of the future" and a "futurist Polymath." 17-time best selling author of the "Codex of the Future" series, Matthew is the Founder, President and Futurist of the 311 Institute, a global Futures and Deep Futures advisory firm working with royal households, world leaders, G7, G20, and G77 governments, NGOs, and multi-national mid and mega cap firms to help them explore, shape, and lead the next 50 years of business and society.
An award-winning YouTube creator with over a million followers, with an unrivalled global reach and impact, Matthew is a highly sought-after international keynote speaker, lecturer, and mentor who collaborates with global leaders through the United Nations Alliance of Civilizations (UNAOC) and United Nations General Assembly (UNGA) to shape pivotal initiatives such as the UN’s AI for Humanity program, the United Nations Conference of the Parties (UN COP), and the World Economic Forum in Davos.
As the former Global Head of Cloud, National Security, and Enterprise Sales for companies including Atos, Dell-EMC, and IBM, Matthew has a proven track record of building multi-billion dollar business units and turning failing divisions into market leaders. His ability to identify, analyse, and communicate the implications of hundreds of emerging technologies and trends is unparalleled, and his insights are trusted by many of the world’s most respected organisations, including ABB, Accenture, Adidas, AON, ARM, BCG, Centrica, Citi, Coca-Cola, Dentons, Deloitte, Dow Jones, EY, Google, KPMG, Lego, Legal & General, LinkedIn, Microsoft, PepsiCo, Qualcomm, RWE, Samsung, Siemens AG and Siemens Energy, T-Mobile, UBS, VISA, Walmart, Workday, Worldpay and many others.
Regularly featured in the global media including the AP, BBC, Bloomberg, CNBC, Discovery, Forbes, Khaleej Times, Telegraph, TIME, ViacomCBS, WIRED, and the WSJ, Matthews mission is to help organisations create a fair and sustainable future whose benefits are shared by everyone irrespective of their ability, background, or circumstances.
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Sources and further reading
- Shareholder primacy en.wikipedia.org
- Jeff bezos photoshop mashable.com
- Jeff bezos reclaims spot as worlds richest person from elon musk cnbc.com
- Amzn shareholder letter 20072.pdf venturebeat.com
- 4fe7a1b6 1244 4572 91c8 d0d308f9517d ir.aboutamazon.com
- Shareholderletter01.pdf media.corporate-ir.net
- D511111dex991 sec.gov
- Amzn 2019630x10q sec.gov
Source: first published by the 311 Institute on 30 June 2021. Cite as: Griffin, M. (2021). Amazon CEO Jeff Bezos has kept the same message to Wall Street for 22 years. 311 Institute. https://www.311institute.com/amazon-ceo-jeff-bezos-has-kept-the-same-message-to-wall-street-for-22-years/
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