Samsung unveil their incredibly life-like digital humans and creep people out
It is inevitable that one day, in a couple of years, you won't know if you are speaking to a real human or a digital human, and Samsung just upped the ante.
Cite or link to this article
Griffin, M. (2020) 'Samsung unveil their incredibly life-like digital humans and creep people out', 311 Institute, 10 January. Available at: https://www.311institute.com/samsung-unveil-their-incredibly-life-like-digital-humans-and-creep-people-out/ (Accessed: 8 October 2026).
I’ve been talking about the rise of digital humans for years now, in short digital avatars with increasingly sophisticated neural network brains with emotions, looks, and movements that are human-like, and who, increasingly, can read people’s emotions, and respond to questions using natural language. And over the past year companies like Soul Machines, who’ve fielded several increasingly sophisticated and life-like digital humans over the past year or so, including Will who’s taught over 250,000 children about renewable energy, have mainly had the field to themselves, even as other researchers in Japan take a different tack to creating their own version of digital humans by adapting DeepFake technology to create what’s been called “fully body” deepfakes.
This week at CES 2020 Samsung unveiled their own spin on full body Artificial Intelligence (AI) avatars, and while, as you can see from the videos below, they are incredibly life-like, when it comes to being able to interact naturally with people they’re still very slow and clunky, although with a bit more computing power that’s a problem that Samsung will quickly be able to leave behind, so you can expect these digital humans to break through the uncanny valley problem by the end of the year.
Developed by Samsung’s Technology and Advanced Research Lab (STAR Lab) in the US, these new digital humans are part of Samsung’s NEON project, and they’re some of the most human-like avatars ever created.



Browse the gallery of digital humans
Samsung dismissed rumours that Neon has anything to do with the company’s artificial assistant Bixby, stating that the project is unlike “anything you have seen before.”
One of the engineers working on the project though, Pranav Mistry, revealed ahead of the launch that the technology can “autonomously create new expressions, new movements, new dialogue (even in Hindi), completely different from the original captured data”, something that it can do likely thanks to its neural network brain which, at first glance, seems to have a lot in common with Soul Machine’s own so called Digital DNA platform, that lets you create digital humans with specific personalities and traits, and Baby X which is arguably the world’s most life-like digital toddler.
Not everyone was convinced by the realism of Samsung’s creations though with Twitter users describing them variously as “creepy and deformed“ and “weird“.
But as for the next steps, it’s unclear what Samsung’s plans for NEON are but it’s likely that they’ll be embedding them into their digital signage platforms, and if they release the technology into the wild then we could also start seeing NEON being used to replace human bloggers online with virtual bloggers, as I’ve discussed before, and increasingly compete with some of the other rivals in the space including Cubic Motion who have their own increasingly stunning digital humans.
What this means for your organisation
Faces for every brand channel.
Digital humans could staff signage, websites and service desks around the clock. Samsung may embed them into its digital signage. Customer leaders should test where a digital face adds value.
Realism is not the same as rapport.
The avatars look real but still respond slowly. Some viewers found them creepy rather than engaging. Pilot with real customers before rolling out.
Disclosure will matter.
People may soon not know whether they face a human or a machine. Trust depends on being open about it. Set clear rules for telling customers when they meet a digital human.
Three questions for your next leadership meeting
- Where could a digital human improve our customer service?
- How will we tell customers when they are talking to an avatar?
- What would make our customers trust a digital representative?
The trends and technologies behind this story
From the 311 Starburst, the 311 Strategic Intelligence Unit’s map of the technologies and trends shaping the next 50 years.
Analysis by the 311 Strategic Intelligence Unit, from Matthew Griffin’s article and 311 data. First published on Fanatical Futurist.
FAQ
Why does this matter?
It is inevitable that one day, in a couple of years, you won't know if you are speaking to a real human or a digital human, and Samsung just upped the ante.

About the author
Matthew Griffin Founder, President and Futurist, 311 Institute
Matthew Griffin is a multi-award winning Futurist and expert in Disruption and Innovation, Geopolitics, Leadership, and Technology, who NASA have described as a "walking encyclopaedia of the future" and a "futurist Polymath."
Read full bio
Matthew Griffin is a multi-award winning Futurist and expert in Disruption and Innovation, Geopolitics, Leadership, and Technology, who NASA have described as a "walking encyclopaedia of the future" and a "futurist Polymath." 17-time best selling author of the "Codex of the Future" series, Matthew is the Founder, President and Futurist of the 311 Institute, a global Futures and Deep Futures advisory firm working with royal households, world leaders, G7, G20, and G77 governments, NGOs, and multi-national mid and mega cap firms to help them explore, shape, and lead the next 50 years of business and society.
An award-winning YouTube creator with over a million followers, with an unrivalled global reach and impact, Matthew is a highly sought-after international keynote speaker, lecturer, and mentor who collaborates with global leaders through the United Nations Alliance of Civilizations (UNAOC) and United Nations General Assembly (UNGA) to shape pivotal initiatives such as the UN’s AI for Humanity programme, the United Nations Conference of the Parties (UN COP), and the World Economic Forum in Davos.
As the former Global Head of Cloud, National Security, and Enterprise Sales for companies including Atos, Dell-EMC, and IBM, Matthew has a proven track record of building multi-billion dollar business units and turning failing divisions into market leaders. His ability to identify, analyse, and communicate the implications of hundreds of emerging technologies and trends is unparalleled, and his insights are trusted by many of the world’s most respected organisations, including ABB, Accenture, Adidas, AON, ARM, BCG, Centrica, Citi, Coca-Cola, Dentons, Deloitte, Dow Jones, EY, Google, KPMG, Lego, Legal & General, LinkedIn, Microsoft, PepsiCo, Qualcomm, RWE, Samsung, Siemens AG and Siemens Energy, T-Mobile, UBS, VISA, Walmart, Workday, Worldpay and many others.
Regularly featured in the global media including the AP, BBC, Bloomberg, CNBC, Discovery, Forbes, Khaleej Times, Telegraph, TIME, ViacomCBS, WIRED, and the WSJ, Matthews mission is to help organisations create a fair and sustainable future whose benefits are shared by everyone irrespective of their ability, background, or circumstances.
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Sources and further reading
- Digital humans 311insititute.com
- can read people’s emotions 311insititute.com
- Soul machines 311insititute.com
- Create digital humans in minutes soul machines unveils digital dna platform 311insititute.com
- Japan 311insititute.com
- Deepfakes 311insititute.com
- “fully body” deepfakes. 311insititute.com
- Samsung 311insititute.com
- Artificial intelligence 311insititute.com
- Avatars 311insititute.com
- US 311insititute.com
- revealed twitter.com
- Soul machines reveal the secrets behind babyx their life like artificial baby 311insititute.com
- creepy and deformed twitter.com
- weird twitter.com
- I’ve discussed before 311insititute.com
- Cubic motion 311insititute.com
- stunning digital humans 311insititute.com
Source: first published by the 311 Institute on 10 January 2020. Cite as: Griffin, M. (2020). Samsung unveil their incredibly life-like digital humans and creep people out. 311 Institute. https://www.311institute.com/samsung-unveil-their-incredibly-life-like-digital-humans-and-creep-people-out/
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